Search for: All records

Teens often encounter cyberbullying on social media. One promising way to reduce cyberbullying is through empowering teens to stand up for their peers and cultivating prosocial norms online. While there is no shortage of bystander interventions that have shown potential, little research has explored designing chatbots with users to provide a contextualized and embedded “learning at the moment” experience for bystanders. This study involved teens and educators in two design sessions: an in-depth interview to identify the barriers that prevent upstanding behaviors, and interaction with the “social media co-pilot'' chatbot prototype to identify design guidelines to empower teens to overcome these barriers. Qualitative analysis on the conversations from the two design sessions revealed three factors that curb teens' upstanding behaviors: a) inadequate knowledge about social norms, appropriate language, and consequences, b) inhibitive emotions such as fear of retaliation and confrontation; c) lack of empathy toward their peers. Key parameters were also identified to shape chatbot responses to encourage upstanding behaviors, such as a) adopting voices representing multiple roles, b) empathetic, friendly and encouraging tone, c) reflective, specific and relatable language and d) appropriate length. These insights inform the design of personalized and scalable education programs and moderation tools to combat cyberbullying. 

Abstract Problematic content on social media can be countered through objections raised by other community members. While intended to deter offenses, objections can influence the surrounding audience observing the interaction, leading to their collective approval or disapproval. The results of an experiment manipulating seven types of objections against common types of offenses indicate audiences’ support for objections that implore via appeals and disapproval of objections that threaten the offender, as they view the former as more moral, appropriate, and effective compared to the latter. Furthermore, audiences tend to prefer more benign and less threatening objections regardless of the offense severity (following the principle of “taking the high road”) instead of objections proportionate to the offense (“an eye for an eye”). Taken together, these results show how objections to offensive behaviors may impact collective perceptions on social media, paving the way for interventions to foster effective objection strategies in social media discussions. 

The seamless integration of technology into the lives of youth has raised concerns about their digital safety. While prior work has explored youth experiences with physical, sexual, and emotional threats—such as bullying and trafficking—a comprehensive and in-depth understanding of the myriad threats that youth experience is needed. By synthesizing the perspectives of 36 youth and 65 adult participants from the U.S., we provide an overview of today’s complex digital-safety landscape. We describe attacks youth experienced, how these moved across platforms and into the physical world, and the resulting harms. We also describe protective practices the youth and the adults who support them took to prevent, mitigate, and recover from attacks and key barriers to doing this effectively. Our findings provide a broad perspective to help improve digital safety for youth and set directions for future work.